CONTACT US
PO Box 813684 Smyrna, GA 30081
Return & Exchange Policy
We hope you loved your item! In the event you need to exchange it, here's the scoop...
Returns for Online Store Credit:
You can make a return for an Online Store Credit to use on a future online order. This option is offered during the return process and is not subject to shipping or restocking fees.
-
To start a return for Online Store Credit, please email us at hello@shopirisriver.com. We would be happy to assist.
-
Online Store Credits will be issued once the return is received and processed.
-
If returned items do not meet our qualifications detailed in our Return Policy, a store credit will not be issued.
-
Online orders cannot be returned at any of our local pop up shops.
​
WHAT QUALIFIES FOR A STORE CREDIT?
-
ITEMS RETURNED WITHIN 7 DAYS FROM THE DATE OF DELIVERY
-
ORDERS PLACED WITH A DISCOUNT CODE OVER 15%
​
In the event your item is damaged or defective....
Please notify our customer service department within 3 days of receiving your order. Please include pictures of the damage to make the process faster. hello@shopirisriver.com
Store Credit expired 1 year from the date it is issued.